We're here to help
Choose how you'd like to reach us. We respond fast — most messages are answered within a few hours.
Best for detailed questions, invoices, or account issues.
support@surferworldwide.com
DM us on Instagram for quick questions or feedback.
@surferworldwide_official
What to include in your message
Your registered email address
Booking ID (if applicable)
A brief description of the issue
Screenshots or receipts (if helpful)
Common questions
How do I cancel or reschedule a booking?▾
Go to your Dashboard → Bookings → select the booking → click "Request Refund / Cancel". Cancellations made 24h+ before the lesson are eligible for a full refund.
I paid but my booking shows as pending — is it confirmed?▾
Payment confirmation can take a few minutes. If it's still pending after 10 minutes, email us with your booking ID and we'll resolve it instantly.
How do instructors receive payments?▾
Instructors keep 86% of each booking (14% platform fee). In countries supported by Stripe Connect, funds go directly to their bank account within 2–7 business days. In countries without Stripe Connect yet (e.g. Costa Rica, Indonesia), payouts are sent manually via SINPE, bank transfer, or Wise within 1–5 business days.
How do I become an instructor?▾
Click "Become an Instructor" at the top of the page, complete your profile and connect your Stripe account. Approval takes less than 24h.
Can't find your answer? Email us directly and we'll get back to you.